Frequently Asked Questions

Any questions? Check this out. If you can't find help, feel free to email us at contact@hairapy.com

Product & Shipping

What Comes Inside Each Micro-Infusion Set?

Each Micro-Infusion Set comes in a high quality gift box containing:

 - Two sterile micro-infusion devices with 24-karat gold-plated bristles and a removable top.

 - Two serum vials containing clinically-backed ingredients and with a medical grade seal.

 - And a user guide to help you get started with your first treatment in just 5 minutes.

How Do I Use The Micro-Infusion System?

It’s simple: Start by washing your hair. Fill the device with the serum from one glass vial and attach the sterile bristle head. Gently stamp the device onto the areas of concern, moving from your hairline up to your crown. Once finished, remove the cap and massage any remaining serum into your scalp. Leave it on for 15 minutes before rinsing.

Each set includes two complete Micro-Infusion devices with serums — use one every two weeks for best results.

How Soon Can I See Results?

Many users notice improvements after just two sessions. For best results, we recommend 3-6 months of consistent use to achieve fuller, thicker-looking hair with reduced shedding and improved growth.

How Much Serum Actually Comes Out?

We designed the device to infuse only a small amount of serum with each stamp, this is specifically dosed to invigorate follicles while keeping safety in mind. You'll notice after stamping that there's still serum left over in the device. We recommend unscrewing the cap and massaging the rest of the serum throughout your scalp before washing out after 15 minutes, this is the best way to take advantage of the micro-channels created.

Frequently asked questions

Orders & Shipping

Shipping

Order Processing

Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify:

order details, customer information, shipping address

If there is an issue, please contact our customer contact@hairapy.com

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.

Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to contact@hairapy.com

Where do you ship from?

We have inventory ready to be shipped in warehouses all across the globe: United States, Portugal & China.

I haven't received my order confirmation?

First of all, please check that our emails are not in your spam/junk folder. If you think you've entered the wrong address, please email us at contact@hairapy.com and we'll update your details.

Is my payment secure and what are the payment options?

We use secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.

If you choose to save your card information, your credit card details will be tokenized, encrypted, and stored securely by the third-party gateway, and will be submitted directly to your bank for authorisation.

We accept payments by Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Union Pay, Shop Pay & Klarna.

When will my refund be processed?

We aim to process your refund within 14 working days after receiving your return at our warehouse.

Once your refund is issued, you’ll receive an email notification. Please note, it may take up to 5 additional working days for the funds to appear in your account, depending on your bank’s processing time.

If you haven’t received the refund after 5 working days, we recommend contacting your bank directly.

How to change or cancel?

If you want to change or cancel your order, please get in touch with us as soon as you can after ordering. We can typically process changes and cancellations within 6 hours of you placing your order, if your package isn't in transit yet.

For details, please email us at contact@hairapy.com

How to track my order?

Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.

You can track your order here!

Returns

Not satisfied?

We offer a Lifetime Warranty on all our product. Please contact our customer support at contact@hairapy.com.

Return costs for unwanted items are non-refundable at this time.

If you have received your item and there is a problem with defect/package, please contact our customer support.